/* ============================================================
   IT HELP DESK — COMPLETE DESIGN SYSTEM
   Light/Dark Theme with Glassmorphism + All 35 Features
   ============================================================ */

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&family=JetBrains+Mono:wght@400;500;600&display=swap');

/* ======================== LIGHT THEME (DEFAULT) ======================== */
:root {
  --bg-deepest: #eef1f8;
  --bg-base: #f4f6fc;
  --bg-surface: #ffffff;
  --bg-elevated: #ffffff;
  --bg-hover: #f0f2fa;
  --glass-bg: rgba(255,255,255,0.72);
  --glass-bg-hover: rgba(255,255,255,0.88);
  --glass-border: rgba(99,102,160,0.1);
  --glass-border-hover: rgba(99,102,160,0.18);
  --glass-shadow: 0 8px 32px rgba(79,109,245,0.06);
  --accent-primary: #4361ee;
  --accent-secondary: #7c3aed;
  --accent-gradient: linear-gradient(135deg,#4361ee,#7c3aed);
  --accent-gradient-hover: linear-gradient(135deg,#5a78f5,#9155f5);
  --accent-glow: 0 0 24px rgba(67,97,238,0.22);
  --accent-subtle-bg: rgba(67,97,238,0.06);
  --text-primary: #14142b;
  --text-secondary: #4e4b66;
  --text-muted: #8e8ea0;
  --text-inverse: #ffffff;
  --status-open: #3b82f6;
  --status-open-bg: rgba(59,130,246,0.1);
  --status-progress: #e6930b;
  --status-progress-bg: rgba(245,158,11,0.1);
  --status-resolved: #059669;
  --status-resolved-bg: rgba(5,150,105,0.1);
  --status-closed: #6b7280;
  --status-closed-bg: rgba(107,114,128,0.1);
  --priority-low: #059669;
  --priority-low-bg: rgba(5,150,105,0.08);
  --priority-medium: #d97706;
  --priority-medium-bg: rgba(217,119,6,0.08);
  --priority-high: #ea580c;
  --priority-high-bg: rgba(234,88,12,0.08);
  --priority-critical: #dc2626;
  --priority-critical-bg: rgba(220,38,38,0.08);
  --space-xs: 4px; --space-sm: 8px; --space-md: 16px; --space-lg: 24px; --space-xl: 32px; --space-2xl: 48px;
  --radius-sm: 6px; --radius-md: 10px; --radius-lg: 16px; --radius-xl: 24px; --radius-full: 100px;
  --transition-fast: 150ms cubic-bezier(0.4,0,0.2,1);
  --transition-base: 250ms cubic-bezier(0.4,0,0.2,1);
  --transition-slow: 400ms cubic-bezier(0.4,0,0.2,1);
  --sidebar-width: 260px;
  --sidebar-collapsed-width: 72px;
  --font-body: 'Inter',-apple-system,BlinkMacSystemFont,sans-serif;
  --font-mono: 'JetBrains Mono','Fira Code',monospace;
  --kanban-col-bg: rgba(67,97,238,0.025);
  --print-bg: #fff;
}

/* ======================== DARK THEME ======================== */
[data-theme="dark"] {
  --bg-deepest: #06060f;
  --bg-base: #0a0a1a;
  --bg-surface: #0f0f22;
  --bg-elevated: #161633;
  --bg-hover: #1a1a3d;
  --glass-bg: rgba(255,255,255,0.028);
  --glass-bg-hover: rgba(255,255,255,0.05);
  --glass-border: rgba(130,130,200,0.08);
  --glass-border-hover: rgba(130,130,200,0.15);
  --glass-shadow: 0 8px 32px rgba(0,0,0,0.5);
  --accent-primary: #5e7cf7;
  --accent-glow: 0 0 24px rgba(94,124,247,0.3);
  --accent-subtle-bg: rgba(94,124,247,0.08);
  --text-primary: #eeeef5;
  --text-secondary: #a8a8c4;
  --text-muted: #5e5e80;
  --text-inverse: #06060f;
  --kanban-col-bg: rgba(94,124,247,0.025);
}

/* ======================== RESET ======================== */
*,*::before,*::after{margin:0;padding:0;box-sizing:border-box}
html{font-size:clamp(13px, 0.95vw, 16px);scroll-behavior:smooth;-webkit-font-smoothing:antialiased}
body{font-family:var(--font-body);background:var(--bg-deepest);color:var(--text-primary);line-height:1.6;overflow-x:hidden;min-height:100vh;transition:background .4s ease,color .3s ease}
a{color:var(--accent-primary);text-decoration:none}
button{cursor:pointer;font-family:inherit;border:none;outline:none}
input,select,textarea{font-family:inherit;outline:none;border:none}
ul,ol{list-style:none}

/* Scrollbar */
::-webkit-scrollbar{width:5px;height:5px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:rgba(67,97,238,0.15);border-radius:var(--radius-full)}
[data-theme="dark"] ::-webkit-scrollbar-thumb{background:rgba(94,124,247,0.18)}
::-webkit-scrollbar-thumb:hover{background:rgba(67,97,238,0.3)}

/* ======================== LUCIDE SVG ICON ALIGNMENT ======================== */
/* Global: all Lucide SVGs should be inline-friendly and properly sized */
svg[class*="lucide"],
i[data-lucide] > svg,
[data-lucide] {
  display: inline-flex;
  vertical-align: middle;
  flex-shrink: 0;
}

/* Buttons: icons inside buttons aligned center */
.btn svg,
.btn i {
  width: 16px;
  height: 16px;
  flex-shrink: 0;
  vertical-align: middle;
}
.btn-sm svg,
.btn-sm i,
.btn-xs svg,
.btn-xs i {
  width: 14px;
  height: 14px;
}
.btn-icon svg,
.btn-icon i {
  width: 18px;
  height: 18px;
}
.btn-icon-sm svg,
.btn-icon-sm i {
  width: 16px;
  height: 16px;
}

/* Nav items: sidebar icons */
.nav-item svg,
.nav-item i[data-lucide] {
  width: 20px;
  height: 20px;
  flex-shrink: 0;
}

/* Search box: icon absolutely positioned */
.search-box svg,
.search-box > i {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  width: 16px;
  height: 16px;
  color: var(--text-muted);
  pointer-events: none;
  z-index: 1;
}

/* Stat card icons */
.stat-card .stat-icon svg,
.stat-card .stat-icon i {
  width: 22px;
  height: 22px;
}

/* Sidebar logo icon */
.sidebar-logo svg,
.sidebar-logo i {
  width: 20px;
  height: 20px;
}

/* Header user / notification bell */
.notif-bell svg,
.notif-bell i {
  width: 20px;
  height: 20px;
}

/* Mobile menu button */
.mobile-menu-btn svg,
.mobile-menu-btn i {
  width: 20px;
  height: 20px;
}

/* Sidebar footer / collapse button */
.sidebar-collapse-btn svg,
.sidebar-collapse-btn i {
  width: 16px;
  height: 16px;
}

/* Login brand icon */
.brand-icon svg,
.brand-icon i {
  width: 28px;
  height: 28px;
}

/* Comment avatars and general inline icons */
.comment-admin-badge svg,
.comment-internal-badge svg {
  width: 12px;
  height: 12px;
}

/* Activity feed icons */
.activity-item svg {
  width: 16px;
  height: 16px;
  flex-shrink: 0;
}

/* KB card, panel header icons */
.panel-header svg,
.panel-header i {
  width: 18px;
  height: 18px;
  flex-shrink: 0;
}

/* Calendar nav buttons */
.calendar-nav svg,
.calendar-nav i {
  width: 16px;
  height: 16px;
}

/* SLA timer icons */
.sla-timer svg,
.sla-timer i {
  width: 16px;
  height: 16px;
  flex-shrink: 0;
}

/* Back button icon */
.back-btn svg,
.back-btn i {
  width: 16px;
  height: 16px;
}

/* Agent action delete */
.agent-action-delete svg {
  width: 16px;
  height: 16px;
}

/* View toggle icons */
.view-toggle button svg {
  width: 14px;
  height: 14px;
}

/* System status indicator */
.status-indicator svg {
  width: 14px;
  height: 14px;
}


/* ======================== LOGIN ======================== */
#login-screen {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  align-items: center;
  background: linear-gradient(135deg, rgba(238, 241, 248, 0.92), rgba(244, 246, 252, 0.88)), url('login_bg.png') no-repeat center center/cover;
  position: relative;
  overflow: hidden;
  transition: all 0.4s ease;
}

[data-theme="dark"] #login-screen {
  background: linear-gradient(135deg, rgba(6, 6, 15, 0.96), rgba(10, 10, 26, 0.92)), url('login_bg.png') no-repeat center center/cover;
}

/* Light / Dark Background glows (soft blobs) */
#login-screen::before, #login-screen::after {
  content: '';
  position: absolute;
  border-radius: 50%;
  filter: blur(120px);
  opacity: 0.6;
  z-index: 1;
}
#login-screen::before {
  width: 400px;
  height: 400px;
  background: rgba(124, 58, 237, 0.08);
  top: -50px;
  right: -50px;
}
#login-screen::after {
  width: 400px;
  height: 400px;
  background: rgba(79, 109, 245, 0.08);
  bottom: -50px;
  left: -50px;
}

[data-theme="dark"] #login-screen::before {
  background: rgba(124, 58, 237, 0.15);
}
[data-theme="dark"] #login-screen::after {
  background: rgba(0, 229, 255, 0.12);
}

.login-container {
  margin: auto 0;
  position: relative;
  z-index: 2;
  width: 100%;
  max-width: 450px;
  padding: var(--space-lg);
  animation: slideUp 0.6s cubic-bezier(0.16, 1, 0.3, 1) forwards;
}

.login-brand {
  text-align: center;
  margin-bottom: var(--space-xl);
}

.login-brand .brand-icon {
  width: 64px;
  height: 64px;
  background: linear-gradient(135deg, #7c3aed 0%, #4f6df5 100%);
  border-radius: 18px;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto var(--space-md);
  font-size: 28px;
  color: #fff;
  box-shadow: 0 10px 25px rgba(124, 58, 237, 0.25);
  border: 1px solid rgba(255, 255, 255, 0.2);
}

[data-theme="dark"] .login-brand .brand-icon {
  background: linear-gradient(135deg, #00e5ff 0%, #7c3aed 100%);
  box-shadow: 0 10px 25px rgba(0, 229, 255, 0.2);
}

.login-brand h1 {
  font-size: 1.85rem;
  font-weight: 800;
  letter-spacing: -0.03em;
  color: #1e293b;
  margin-top: var(--space-sm);
}

[data-theme="dark"] .login-brand h1 {
  background: linear-gradient(135deg, #00e5ff 0%, #7c3aed 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.login-brand p {
  color: #64748b;
  margin-top: 6px;
  font-size: 0.9rem;
  font-weight: 500;
}

[data-theme="dark"] .login-brand p {
  color: #94a3b8;
}

.login-card {
  background: rgba(255, 255, 255, 0.85);
  border: 1px solid rgba(99,102,160,0.12);
  border-radius: 24px;
  padding: var(--space-xl) var(--space-2xl);
  box-shadow: 0 20px 40px -8px rgba(67, 97, 238, 0.08), 0 8px 16px -4px rgba(0, 0, 0, 0.04);
  color: #14142b;
  transition: all 0.3s ease;
  backdrop-filter: blur(20px) saturate(180%);
  -webkit-backdrop-filter: blur(20px) saturate(180%);
}

[data-theme="dark"] .login-card {
  background: rgba(15, 15, 34, 0.85);
  border: 1px solid rgba(130,130,200,0.1);
  box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.5), 0 0 60px rgba(94,124,247,0.06);
  color: #eeeef5;
  backdrop-filter: blur(20px) saturate(180%);
  -webkit-backdrop-filter: blur(20px) saturate(180%);
}

.login-card h2 {
  font-size: 1.15rem;
  font-weight: 600;
  margin-bottom: var(--space-lg);
  text-align: center;
  color: #334155;
}

[data-theme="dark"] .login-card h2 {
  color: #cbd5e1;
}

.login-card label {
  color: #475569;
  font-size: 0.85rem;
  font-weight: 600;
}

[data-theme="dark"] .login-card label {
  color: #94a3b8;
}

.login-card .form-input {
  background: #f8fafc;
  border: 1px solid #cbd5e1;
  color: #1e293b;
  border-radius: 12px;
  padding: 12px 16px;
  font-size: 0.95rem;
  transition: all 0.2s ease;
}

[data-theme="dark"] .login-card .form-input {
  background: #0b0f19;
  border: 1px solid #202b40;
  color: #f1f5f9;
}

.login-card .form-input:focus {
  border-color: #7c3aed;
  box-shadow: 0 0 0 3px rgba(124, 58, 237, 0.15);
  background: #fff;
  outline: none;
}

[data-theme="dark"] .login-card .form-input:focus {
  border-color: #00e5ff;
  box-shadow: 0 0 0 3px rgba(0, 229, 255, 0.15);
  background: #0b0f19;
  outline: none;
}

.login-card button.btn-primary {
  background: linear-gradient(135deg, #7c3aed 0%, #4f6df5 100%);
  border: none;
  border-radius: 12px;
  padding: 14px;
  font-size: 0.95rem;
  font-weight: 600;
  color: #fff;
  box-shadow: 0 4px 12px rgba(124, 58, 237, 0.15);
  transition: all 0.2s ease;
}

[data-theme="dark"] .login-card button.btn-primary {
  background: linear-gradient(135deg, #00e5ff 0%, #7c3aed 100%);
  box-shadow: 0 4px 12px rgba(0, 229, 255, 0.15);
}

.login-card button.btn-primary:hover {
  transform: translateY(-1px);
  box-shadow: 0 6px 20px rgba(124, 58, 237, 0.25);
}

[data-theme="dark"] .login-card button.btn-primary:hover {
  box-shadow: 0 6px 20px rgba(0, 229, 255, 0.3);
}

@keyframes pulse-glow-cyan {
  0%, 100% { box-shadow: 0 0 25px rgba(0, 229, 255, 0.3); }
  50% { box-shadow: 0 0 45px rgba(124, 58, 237, 0.5); }
}
.role-option .check-mark{position:absolute;top:8px;right:8px;width:20px;height:20px;border-radius:50%;background:var(--accent-gradient);display:flex;align-items:center;justify-content:center;opacity:0;transform:scale(0);transition:all var(--transition-fast);font-size:11px;color:#fff}
.role-option.active .check-mark{opacity:1;transform:scale(1)}

/* ======================== FORM FIELDS ======================== */
.form-group{margin-bottom:var(--space-lg)}
.form-group label{display:block;font-size:.85rem;font-weight:500;color:var(--text-secondary);margin-bottom:var(--space-sm)}
.form-group label .required{color:var(--priority-critical);margin-left:2px}
.form-input,.form-select,.form-textarea{width:100%;padding:12px 16px;background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-md);color:var(--text-primary);font-size:.9rem;transition:all var(--transition-fast)}
.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px rgba(79,109,245,.1)}
.form-input::placeholder,.form-textarea::placeholder{color:var(--text-muted)}
.form-select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' fill='%239096a8' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10l-5 5z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:36px;cursor:pointer}
.form-select option{background:var(--bg-surface);color:var(--text-primary)}
.form-textarea{min-height:120px;resize:vertical;line-height:1.6}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:var(--space-md)}

/* ======================== BUTTONS ======================== */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-sm);padding:11px 24px;border-radius:var(--radius-md);font-size:.9rem;font-weight:600;transition:all var(--transition-base);position:relative;overflow:hidden;white-space:nowrap}
.btn-primary{background:var(--accent-gradient);color:#fff;box-shadow:0 4px 15px rgba(67,97,238,.25);transition:all .25s cubic-bezier(.4,0,.2,1)}
.btn-primary:hover{background:var(--accent-gradient-hover);box-shadow:0 8px 24px rgba(67,97,238,.35);transform:translateY(-2px)}
.btn-primary:active{transform:translateY(0);box-shadow:0 2px 8px rgba(67,97,238,.2)}
.btn-secondary{background:var(--bg-surface);color:var(--text-primary);border:1px solid var(--glass-border);box-shadow:0 1px 3px rgba(0,0,0,.04)}
.btn-secondary:hover{background:var(--bg-hover);border-color:var(--glass-border-hover)}
.btn-ghost{background:transparent;color:var(--text-secondary);padding:8px 14px}
.btn-ghost:hover{background:var(--bg-hover);color:var(--text-primary)}
.btn-danger{background:var(--priority-critical);color:#fff}
.btn-danger:hover{background:#b91c1c}
.btn-success{background:var(--status-resolved);color:#fff}
.btn-success:hover{background:#047857}
.btn-sm{padding:6px 14px;font-size:.8rem;border-radius:var(--radius-sm)}
.btn-xs{padding:4px 10px;font-size:.72rem;border-radius:var(--radius-sm)}
.btn-full{width:100%}
.btn-icon{width:36px;height:36px;padding:0;border-radius:var(--radius-sm);background:var(--bg-surface);color:var(--text-secondary);border:1px solid var(--glass-border)}
.btn-icon:hover{background:var(--bg-hover);color:var(--text-primary);border-color:var(--glass-border-hover)}
.btn-icon-sm{width:30px;height:30px;padding:0;border-radius:var(--radius-sm);background:transparent;color:var(--text-muted)}
.btn-icon-sm:hover{background:var(--bg-hover);color:var(--text-primary)}

/* ======================== APP SHELL ======================== */
#app-shell{display:none;min-height:100vh}
#app-shell.active{display:flex}

/* Sidebar */
#sidebar{width:var(--sidebar-width);height:100vh;position:fixed;top:0;left:0;z-index:100;background:var(--bg-surface);border-right:1px solid var(--glass-border);display:flex;flex-direction:column;transition:width var(--transition-base);overflow:hidden;box-shadow:2px 0 20px rgba(67,97,238,.04)}
#sidebar.collapsed{width:var(--sidebar-collapsed-width)}
#sidebar.collapsed .sidebar-title,
#sidebar.collapsed .sidebar-subtitle,
#sidebar.collapsed .nav-item span,
#sidebar.collapsed .nav-badge,
#sidebar.collapsed .nav-section-title,
#sidebar.collapsed .user-info,
#sidebar.collapsed .sidebar-logout span{display:none}
#sidebar.collapsed .sidebar-header{justify-content:center;padding:var(--space-lg) var(--space-sm)}
#sidebar.collapsed .nav-item{justify-content:center;padding:10px}
#sidebar.collapsed .sidebar-user{justify-content:center}
#sidebar.collapsed .sidebar-logout{text-align:center}
.sidebar-header{padding:var(--space-lg);display:flex;align-items:center;gap:var(--space-md);border-bottom:1px solid var(--glass-border);min-height:72px}
.sidebar-header .sidebar-logo{width:38px;height:38px;background:transparent;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;font-size:18px;flex-shrink:0;box-shadow:0 2px 8px rgba(79,109,245,.15);color:#fff;overflow:hidden}
.sidebar-header .sidebar-title{font-size:1.05rem;font-weight:700;white-space:nowrap;letter-spacing:-.01em}
.sidebar-header .sidebar-subtitle{font-size:.72rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.08em;white-space:nowrap}
.sidebar-nav{flex:1;padding:var(--space-md) var(--space-sm);overflow-y:auto}
.nav-section-title{font-size:.7rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.1em;padding:var(--space-md) var(--space-md) var(--space-sm)}
.nav-item{display:flex;align-items:center;gap:var(--space-md);padding:10px var(--space-md);border-radius:var(--radius-md);color:var(--text-secondary);font-size:.88rem;font-weight:500;transition:all .2s cubic-bezier(.4,0,.2,1);cursor:pointer;margin-bottom:2px;white-space:nowrap;position:relative}
.nav-item:hover{background:var(--accent-subtle-bg,rgba(67,97,238,.06));color:var(--text-primary)}
.nav-item.active{background:rgba(67,97,238,.1);color:var(--accent-primary);font-weight:600}
.nav-item.active::before{content:'';position:absolute;left:0;top:50%;transform:translateY(-50%);width:3px;height:22px;background:var(--accent-gradient);border-radius:0 var(--radius-full) var(--radius-full) 0;box-shadow:2px 0 8px rgba(67,97,238,.3)}
.nav-item i,.nav-item > svg{width:20px;height:20px;flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;vertical-align:middle}
.nav-item .nav-badge{margin-left:auto;background:var(--priority-critical);color:#fff;font-size:.7rem;font-weight:700;padding:2px 7px;border-radius:var(--radius-full);min-width:20px;text-align:center}
.sidebar-footer{padding:var(--space-md) var(--space-lg);border-top:1px solid var(--glass-border)}
.sidebar-user{display:flex;align-items:center;gap:var(--space-md);cursor:pointer;padding:var(--space-sm);border-radius:var(--radius-md);transition:background var(--transition-fast)}
.sidebar-user:hover{background:var(--bg-hover)}
.sidebar-user .user-avatar{width:36px;height:36px;border-radius:var(--radius-md);background:var(--accent-gradient);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.85rem;flex-shrink:0;color:#fff}
.sidebar-user .user-name{font-size:.85rem;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sidebar-user .user-role{font-size:.72rem;color:var(--text-muted);white-space:nowrap}
.sidebar-logout{margin-top:var(--space-sm)}
.sidebar-collapse-btn{width:100%;display:flex;align-items:center;justify-content:center;gap:var(--space-sm);padding:8px;border-radius:var(--radius-md);background:transparent;color:var(--text-muted);font-size:.78rem;cursor:pointer;transition:all var(--transition-fast);border:none;margin-top:var(--space-sm)}
.sidebar-collapse-btn:hover{background:var(--bg-hover);color:var(--text-primary)}

/* Main Content */
#main-content{flex:1;margin-left:var(--sidebar-width);min-height:100vh;transition:margin-left var(--transition-base);min-width:0}
#sidebar.collapsed ~ #main-content,
#sidebar.collapsed + .sidebar-overlay + #main-content{margin-left:var(--sidebar-collapsed-width)}
.page-wrapper{padding:var(--space-xl) var(--space-xl) var(--space-2xl);max-width:1400px;margin:0 auto;animation:fadeIn .35s ease;width:100%;min-width:0}

/* ======================== PAGE HEADER ======================== */
.page-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:var(--space-xl);gap:var(--space-md);flex-wrap:wrap}
.page-header-left h1{font-size:1.65rem;font-weight:700;letter-spacing:-.02em;line-height:1.3}
.page-header-left p{color:var(--text-secondary);font-size:.9rem;margin-top:var(--space-xs)}
.page-header-actions{display:flex;gap:var(--space-sm);align-items:center;flex-wrap:wrap}

/* ======================== THEME TOGGLE ======================== */
.theme-toggle{width:44px;height:24px;border-radius:var(--radius-full);background:var(--glass-border);position:relative;cursor:pointer;border:none;transition:background var(--transition-base);flex-shrink:0}
.theme-toggle::after{content:'';position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.15);transition:transform var(--transition-base)}
[data-theme="dark"] .theme-toggle{background:var(--accent-primary)}
[data-theme="dark"] .theme-toggle::after{transform:translateX(20px)}
.theme-toggle-wrapper{display:flex;align-items:center;gap:var(--space-sm);font-size:.78rem;color:var(--text-muted)}

/* ======================== NOTIFICATION BELL ======================== */
.notif-bell{position:relative}
.notif-bell .notif-count{position:absolute;top:-4px;right:-4px;width:18px;height:18px;border-radius:50%;background:var(--priority-critical);color:#fff;font-size:.65rem;font-weight:700;display:flex;align-items:center;justify-content:center;border:2px solid var(--bg-surface)}
.notif-dropdown{position:absolute;top:calc(100% + 12px);right:0;width:380px;background:var(--bg-elevated);border:1px solid var(--glass-border);border-radius:var(--radius-lg);box-shadow:0 16px 48px rgba(67,97,238,.15),0 4px 12px rgba(0,0,0,.1);z-index:500;display:none;max-height:460px;overflow:hidden;backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px)}
[data-theme="dark"] .notif-dropdown{background:rgba(24,24,48,0.95)}
.notif-dropdown.active{display:block;animation:fadeIn .25s cubic-bezier(.16,1,.3,1)}
.notif-dropdown-header{display:flex;align-items:center;justify-content:space-between;padding:var(--space-md) var(--space-lg);border-bottom:1px solid var(--glass-border)}
.notif-dropdown-header h3{font-size:.95rem;font-weight:700;letter-spacing:-.01em}
.notif-list{max-height:380px;overflow-y:auto}
.notif-item{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-md) var(--space-lg);border-bottom:1px solid var(--glass-border);cursor:pointer;transition:all var(--transition-fast)}
.notif-item:hover{background:var(--bg-hover)}
.notif-item.unread{background:rgba(67,97,238,.03)}
.notif-icon-wrapper{width:34px;height:34px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;position:relative}
.notif-icon-wrapper.unread::after{content:'';position:absolute;top:0;right:0;width:8px;height:8px;border-radius:50%;background:var(--accent-primary);border:1.5px solid var(--bg-surface)}
.notif-content-block{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}
.notif-item .notif-text{font-size:.85rem;color:var(--text-secondary);line-height:1.45}
.notif-item .notif-text strong{color:var(--text-primary);font-weight:600}
.notif-item .notif-time{font-size:.72rem;color:var(--text-muted)}

/* ======================== STAT CARDS ======================== */
.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:var(--space-md);margin-bottom:var(--space-xl)}
.stat-card{background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:var(--space-lg);position:relative;overflow:hidden;transition:all .3s cubic-bezier(.4,0,.2,1);box-shadow:0 2px 12px rgba(67,97,238,.04)}
.stat-card:hover{border-color:var(--glass-border-hover);transform:translateY(-3px);box-shadow:0 12px 32px rgba(67,97,238,.1)}
.stat-card .stat-icon{width:44px;height:44px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;margin-bottom:var(--space-md);font-size:20px;transition:transform .3s ease}
.stat-card:hover .stat-icon{transform:scale(1.08)}
.stat-card .stat-value{font-size:1.85rem;font-weight:800;letter-spacing:-.02em;line-height:1;margin-bottom:var(--space-xs);font-family:var(--font-mono)}
.stat-card .stat-label{font-size:.82rem;color:var(--text-secondary);font-weight:500}
.stat-card.stat-total .stat-icon{background:rgba(67,97,238,.1);color:var(--accent-primary)}
.stat-card.stat-open .stat-icon{background:var(--status-open-bg);color:var(--status-open)}
.stat-card.stat-progress .stat-icon{background:var(--status-progress-bg);color:var(--status-progress)}
.stat-card.stat-resolved .stat-icon{background:var(--status-resolved-bg);color:var(--status-resolved)}
.stat-card.stat-critical .stat-icon{background:var(--priority-critical-bg);color:var(--priority-critical)}
.stat-card.stat-time .stat-icon{background:rgba(124,58,237,.08);color:var(--accent-secondary)}
.stat-card::before{content:'';position:absolute;top:0;left:0;right:0;height:3px;border-radius:var(--radius-lg) var(--radius-lg) 0 0}
.stat-card.stat-total::before{background:var(--accent-gradient)}
.stat-card.stat-open::before{background:var(--status-open)}
.stat-card.stat-progress::before{background:var(--status-progress)}
.stat-card.stat-resolved::before{background:var(--status-resolved)}
.stat-card.stat-critical::before{background:var(--priority-critical)}
.stat-card.stat-time::before{background:var(--accent-secondary)}

/* ======================== GLASS PANEL ======================== */
.glass-panel{background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-lg);overflow:hidden;box-shadow:0 2px 12px rgba(67,97,238,.04);transition:box-shadow .3s ease,border-color .3s ease}
.glass-panel:hover{box-shadow:0 4px 20px rgba(67,97,238,.07);border-color:var(--glass-border-hover)}
.panel-header{display:flex;align-items:center;justify-content:space-between;padding:var(--space-lg) var(--space-lg) var(--space-md);gap:var(--space-md)}
.panel-header h2{font-size:1.05rem;font-weight:600}
.panel-header h3{font-size:.95rem;font-weight:600}
.panel-body{padding:0 var(--space-lg) var(--space-lg)}
.panel-body.no-pad{padding:0}

/* ======================== BADGES ======================== */
.badge{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:6px;font-size:.7rem;font-weight:600;letter-spacing:.04em;text-transform:uppercase;white-space:nowrap;border:1px solid transparent}
.badge-open{background:var(--status-open-bg);color:var(--status-open);border-color:rgba(59,130,246,0.15)}
.badge-in-progress{background:var(--status-progress-bg);color:var(--status-progress);border-color:rgba(245,158,11,0.15)}
.badge-resolved{background:var(--status-resolved-bg);color:var(--status-resolved);border-color:rgba(5,150,105,0.15)}
.badge-closed{background:var(--status-closed-bg);color:var(--status-closed);border-color:rgba(107,114,128,0.15)}
.badge-low{background:var(--priority-low-bg);color:var(--priority-low);border-color:rgba(5,150,105,0.12)}
.badge-medium{background:var(--priority-medium-bg);color:var(--priority-medium);border-color:rgba(217,119,6,0.12)}
.badge-high{background:var(--priority-high-bg);color:var(--priority-high);border-color:rgba(234,88,12,0.12)}
.badge-critical{background:var(--priority-critical-bg);color:var(--priority-critical);border-color:rgba(220,38,38,0.15);animation:pulse-badge 2s ease-in-out infinite}
.badge-dot::before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor}
.badge-category{background:rgba(0,0,0,.04);color:var(--text-secondary)}
[data-theme="dark"] .badge-category{background:rgba(255,255,255,.06)}

/* Tags */
.tag{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:var(--radius-full);font-size:.7rem;font-weight:500;background:rgba(79,109,245,.08);color:var(--accent-primary);cursor:default}
.tag .tag-remove{cursor:pointer;font-size:10px;opacity:.6;transition:opacity var(--transition-fast)}
.tag .tag-remove:hover{opacity:1}
.tag-input-wrapper{display:flex;align-items:center;gap:var(--space-sm);flex-wrap:wrap;padding:8px 12px;background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-md);min-height:40px;cursor:text}
.tag-input-wrapper input{border:none;background:transparent;color:var(--text-primary);font-size:.85rem;flex:1;min-width:80px;outline:none}

/* ======================== TICKET TABLE ======================== */
.ticket-table-wrapper, .data-table-wrapper{overflow-x:auto}
.ticket-table, .data-table{width:100%;border-collapse:collapse}
.ticket-table thead th, .data-table thead th{text-align:left;padding:var(--space-md) var(--space-lg);font-size:.75rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.08em;border-bottom:1px solid var(--glass-border);white-space:nowrap;transition:color var(--transition-fast)}
.ticket-table thead th:hover, .data-table thead th:hover{color:var(--text-secondary)}
.ticket-table tbody tr, .data-table tbody tr{border-bottom:1px solid rgba(0,0,0,.04);transition:background var(--transition-fast)}
[data-theme="dark"] .ticket-table tbody tr, [data-theme="dark"] .data-table tbody tr{border-bottom-color:rgba(255,255,255,.03)}
.ticket-table tbody tr:hover, .data-table tbody tr:hover{background:var(--bg-hover)}
.ticket-table tbody td, .data-table tbody td{padding:var(--space-md) var(--space-lg);font-size:.87rem;vertical-align:middle}
.ticket-id{font-family:var(--font-mono);font-weight:600;font-size:.82rem;color:var(--accent-primary)}
.ticket-subject{font-weight:500;max-width:300px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ticket-meta{color:var(--text-muted);font-size:.8rem}

/* Checkbox in table */
.ticket-checkbox{width:16px;height:16px;cursor:pointer;accent-color:var(--accent-primary)}
.bulk-actions-bar{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-md) var(--space-lg);background:rgba(79,109,245,.05);border-bottom:1px solid var(--glass-border);animation:fadeIn .2s ease}
.bulk-actions-bar .bulk-count{font-size:.85rem;font-weight:600;color:var(--accent-primary)}

/* ======================== FILTERS & SEARCH ======================== */
.filter-bar{display:flex;align-items:center;gap:var(--space-md);margin-bottom:var(--space-lg);flex-wrap:wrap}
.search-box{position:relative;flex:1;min-width:220px}
.search-box i,.search-box > svg{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--text-muted);font-size:16px;pointer-events:none;width:16px;height:16px;z-index:1}
.search-box input{width:100%;padding:10px 14px 10px 42px;background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-md);color:var(--text-primary);font-size:.87rem;transition:all var(--transition-fast)}
.search-box input:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px rgba(79,109,245,.08)}
.search-box input::placeholder{color:var(--text-muted)}
.search-box .shortcut-hint{position:absolute;right:12px;top:50%;transform:translateY(-50%);font-size:.7rem;color:var(--text-muted);background:var(--bg-hover);padding:1px 6px;border-radius:3px;font-family:var(--font-mono);pointer-events:none}
.filter-select{padding:10px 36px 10px 14px;background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-md);color:var(--text-primary);font-size:.85rem;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' fill='%239096a8' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10l-5 5z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;cursor:pointer;transition:all var(--transition-fast)}
.filter-select:focus{border-color:var(--accent-primary)}
.filter-select option{background:var(--bg-surface)}
.view-toggle{display:flex;border:1px solid var(--glass-border);border-radius:var(--radius-md);overflow:hidden}
.view-toggle button{padding:8px 14px;background:transparent;color:var(--text-muted);border:none;cursor:pointer;transition:all var(--transition-fast);display:flex;align-items:center;gap:4px;font-size:.82rem}
.view-toggle button.active{background:rgba(79,109,245,.08);color:var(--accent-primary)}
.view-toggle button:not(:last-child){border-right:1px solid var(--glass-border)}

/* ======================== PAGINATION ======================== */
.pagination{display:flex;align-items:center;justify-content:center;gap:var(--space-sm);padding:var(--space-lg);border-top:1px solid var(--glass-border)}
.pagination button{padding:6px 12px;border-radius:var(--radius-sm);font-size:.82rem;font-weight:500;background:transparent;color:var(--text-secondary);border:1px solid transparent;cursor:pointer;transition:all var(--transition-fast);min-width:34px}
.pagination button:hover{background:var(--bg-hover);border-color:var(--glass-border)}
.pagination button.active{background:var(--accent-primary);color:#fff;border-color:var(--accent-primary)}
.pagination button:disabled{opacity:.4;cursor:default}
.pagination .page-info{font-size:.8rem;color:var(--text-muted);margin:0 var(--space-sm)}

/* ======================== KANBAN BOARD ======================== */
.kanban-board{display:flex;gap:var(--space-md);min-height:500px;overflow-x:auto;padding-bottom:var(--space-md)}
.kanban-column{flex:0 0 280px;background:var(--kanban-col-bg);border-radius:var(--radius-lg);padding:var(--space-md);display:flex;flex-direction:column;min-height:300px}
.kanban-column-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:var(--space-md);padding-bottom:var(--space-sm);border-bottom:2px solid transparent}
.kanban-column-header h3{font-size:.85rem;font-weight:600;display:flex;align-items:center;gap:var(--space-sm)}
.kanban-column-header .col-count{font-size:.72rem;font-weight:700;background:var(--bg-hover);padding:2px 8px;border-radius:var(--radius-full);color:var(--text-muted)}
.kanban-column[data-status="Open"] .kanban-column-header{border-bottom-color:var(--status-open)}
.kanban-column[data-status="In Progress"] .kanban-column-header{border-bottom-color:var(--status-progress)}
.kanban-column[data-status="Resolved"] .kanban-column-header{border-bottom-color:var(--status-resolved)}
.kanban-column[data-status="Closed"] .kanban-column-header{border-bottom-color:var(--status-closed)}
.kanban-cards{flex:1;display:flex;flex-direction:column;gap:var(--space-sm);min-height:100px}
.kanban-card{background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-md);padding:var(--space-md);cursor:grab;transition:all .25s cubic-bezier(.4,0,.2,1);box-shadow:0 1px 6px rgba(67,97,238,.04)}
.kanban-card:hover{box-shadow:0 8px 24px rgba(67,97,238,.1);border-color:var(--glass-border-hover);transform:translateY(-2px)}
.kanban-card.dragging{opacity:.5;transform:rotate(2deg)}
.kanban-card .kc-id{font-family:var(--font-mono);font-size:.72rem;font-weight:600;color:var(--accent-primary)}
.kanban-card .kc-subject{font-size:.84rem;font-weight:500;margin:4px 0;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.kanban-card .kc-footer{display:flex;align-items:center;justify-content:space-between;margin-top:var(--space-sm)}
.kanban-card .kc-meta{font-size:.72rem;color:var(--text-muted)}
.kanban-drop-zone{border:2px dashed var(--accent-primary);border-radius:var(--radius-md);padding:var(--space-lg);text-align:center;color:var(--accent-primary);font-size:.82rem;opacity:0;transition:opacity var(--transition-fast);min-height:60px}
.kanban-column.drag-over .kanban-drop-zone{opacity:.5}

/* ======================== CALENDAR VIEW ======================== */
.calendar-container{background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-lg);overflow:hidden}
.calendar-header{display:flex;align-items:center;justify-content:space-between;padding:var(--space-lg)}
.calendar-header h2{font-size:1.1rem;font-weight:600}
.calendar-nav{display:flex;gap:var(--space-sm)}
.calendar-grid{display:grid;grid-template-columns:repeat(7,1fr)}
.calendar-day-header{padding:var(--space-sm);text-align:center;font-size:.75rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;border-bottom:1px solid var(--glass-border)}
.calendar-day{min-height:100px;padding:var(--space-sm);border-bottom:1px solid var(--glass-border);border-right:1px solid var(--glass-border);position:relative;cursor:pointer;transition:all var(--transition-fast)}
.calendar-day:nth-child(7n){border-right:none}
.calendar-day:hover{background:var(--bg-hover);z-index:2;box-shadow:0 0 0 1px var(--glass-border-hover)}
.calendar-day.other-month{opacity:.3}
.calendar-day.today{background:var(--accent-subtle-bg,rgba(67,97,238,.04));box-shadow:inset 0 0 0 1px var(--accent-primary)}
.calendar-day .day-number{font-size:.82rem;font-weight:600;margin-bottom:4px}
.calendar-day.today .day-number{width:24px;height:24px;background:var(--accent-primary);color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.75rem;font-weight:700}
.calendar-ticket-dot{display:flex;gap:3px;flex-direction:column;margin-top:4px}
.calendar-ticket-pill{font-size:.65rem;padding:2px 6px;border-radius:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block;margin-top:2px;font-weight:600;text-transform:uppercase;letter-spacing:.02em;border:1px solid rgba(67,97,238,0.1)}
.calendar-ticket-pill.badge-low{border-color:rgba(5,150,105,0.15)}
.calendar-ticket-pill.badge-medium{border-color:rgba(217,119,6,0.15)}
.calendar-ticket-pill.badge-high{border-color:rgba(234,88,12,0.15)}
.calendar-ticket-pill.badge-critical{border-color:rgba(220,38,38,0.15)}

/* ======================== TICKET DETAIL ======================== */
.ticket-detail-header{display:flex;align-items:flex-start;gap:var(--space-lg);margin-bottom:var(--space-xl);flex-wrap:wrap}
.ticket-detail-header .ticket-detail-id{font-family:var(--font-mono);font-size:.85rem;color:var(--accent-primary);font-weight:600;margin-bottom:var(--space-xs)}
.ticket-detail-header h1{font-size:1.5rem;font-weight:700;letter-spacing:-.01em}
.ticket-detail-badges{display:flex;gap:var(--space-sm);margin-top:var(--space-sm);flex-wrap:wrap}
.ticket-detail-grid{display:grid;grid-template-columns:1fr 340px;gap:var(--space-lg)}
.ticket-detail-main{display:flex;flex-direction:column;gap:var(--space-lg)}
.ticket-detail-sidebar{display:flex;flex-direction:column;gap:var(--space-lg)}
.detail-info-grid{display:grid;grid-template-columns:1fr 1fr;gap:var(--space-md)}
.detail-info-item{padding:var(--space-md);background:var(--bg-hover);border-radius:var(--radius-md)}
.detail-info-item .info-label{font-size:.73rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;font-weight:600;margin-bottom:var(--space-xs)}
.detail-info-item .info-value{font-size:.9rem;font-weight:500}
.ticket-description{font-size:.92rem;line-height:1.7;color:var(--text-secondary);white-space:pre-wrap}

/* SLA Timer */
.sla-timer{display:inline-flex;align-items:center;gap:var(--space-sm);padding:var(--space-md);border-radius:var(--radius-md);font-size:.85rem;font-weight:600;border:1px solid transparent}
.sla-timer.sla-ok{background:var(--priority-low-bg);color:var(--priority-low);border-color:rgba(5,150,105,0.15)}
.sla-timer.sla-warning{background:var(--priority-medium-bg);color:var(--priority-medium);border-color:rgba(217,119,6,0.15)}
.sla-timer.sla-overdue{background:var(--priority-critical-bg);color:var(--priority-critical);border-color:rgba(220,38,38,0.2);animation:pulse-badge 1.5s ease-in-out infinite}

/* Ticket History Timeline */
.history-timeline{position:relative;padding-left:20px}
.history-timeline::before{content:'';position:absolute;left:5px;top:0;bottom:0;width:2px;background:var(--glass-border);border-left:2px dashed var(--glass-border)}
.history-item{position:relative;padding-bottom:var(--space-md);padding-left:var(--space-lg)}
.history-item::before{content:'';position:absolute;left:-17px;top:4px;width:10px;height:10px;border-radius:50%;background:var(--accent-primary);border:2px solid var(--bg-surface);box-shadow:0 0 0 3px rgba(67,97,238,0.06)}
.history-item.h-created::before{background:var(--status-open);box-shadow:0 0 0 3px rgba(59,130,246,0.12)}
.history-item.h-updated::before{background:var(--status-progress);box-shadow:0 0 0 3px rgba(245,158,11,0.12)}
.history-item.h-resolved::before{background:var(--status-resolved);box-shadow:0 0 0 3px rgba(5,150,105,0.12)}
.history-item.h-comment::before{background:var(--accent-secondary);box-shadow:0 0 0 3px rgba(124,58,237,0.12)}
.history-item .h-text{font-size:.84rem;color:var(--text-secondary)}
.history-item .h-text strong{color:var(--text-primary)}
.history-item .h-time{font-size:.72rem;color:var(--text-muted);margin-top:2px}

/* ======================== COMMENTS ======================== */
.comments-section h3{font-size:1rem;font-weight:600;margin-bottom:var(--space-lg)}
.comment-list{display:flex;flex-direction:column;gap:var(--space-md)}
.comment-item{display:flex;gap:var(--space-md);padding:var(--space-md);border-radius:var(--radius-md);background:var(--bg-hover);border:1px solid var(--glass-border);animation:fadeIn .3s ease}
.comment-item .comment-avatar{width:34px;height:34px;border-radius:var(--radius-sm);background:var(--accent-gradient);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.75rem;flex-shrink:0;color:#fff}
.comment-item.is-admin .comment-avatar{background:linear-gradient(135deg,var(--accent-secondary),#c026d3)}
.comment-item.is-internal{border-left:3px solid var(--status-progress);background:rgba(245,158,11,.03)}
.comment-content{flex:1;min-width:0}
.comment-header{display:flex;align-items:center;gap:var(--space-sm);margin-bottom:var(--space-xs);flex-wrap:wrap}
.comment-author{font-weight:600;font-size:.85rem}
.comment-time{font-size:.75rem;color:var(--text-muted)}
.comment-admin-badge{font-size:.65rem;font-weight:700;padding:1px 6px;border-radius:var(--radius-full);background:rgba(124,58,237,.1);color:var(--accent-secondary);text-transform:uppercase;letter-spacing:.05em}
.comment-internal-badge{font-size:.65rem;font-weight:700;padding:1px 6px;border-radius:var(--radius-full);background:var(--priority-medium-bg);color:var(--priority-medium);text-transform:uppercase}
.comment-body{font-size:.87rem;color:var(--text-secondary);line-height:1.6}
.comment-form{margin-top:var(--space-lg);display:flex;flex-direction:column;gap:var(--space-sm)}
.comment-form-row{display:flex;gap:var(--space-sm)}
.comment-form textarea{flex:1;padding:12px 16px;background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-md);color:var(--text-primary);font-size:.87rem;min-height:48px;max-height:120px;resize:vertical;transition:all var(--transition-fast)}
.comment-form textarea:focus{border-color:var(--accent-primary);box-shadow:0 0 0 3px rgba(79,109,245,.08)}
.comment-form-actions{display:flex;align-items:center;justify-content:space-between;gap:var(--space-sm)}
.canned-select{max-width:220px}

/* ======================== ADMIN ACTIONS SIDEBAR ======================== */
.admin-actions-panel .action-group{margin-bottom:var(--space-lg)}
.admin-actions-panel .action-group:last-child{margin-bottom:0}
.admin-actions-panel .action-label{font-size:.73rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;font-weight:600;margin-bottom:var(--space-sm)}
.admin-actions-panel .action-select{width:100%;padding:10px 14px;background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-md);color:var(--text-primary);font-size:.87rem;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' fill='%239096a8' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10l-5 5z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;cursor:pointer}

/* ======================== RATING STARS ======================== */
.rating-stars{display:flex;gap:4px;align-items:center}
.rating-stars .star{font-size:22px;cursor:pointer;transition:transform var(--transition-fast);color:var(--glass-border)}
.rating-stars .star:hover{transform:scale(1.2)}
.rating-stars .star.filled{color:#f59e0b}
.rating-display{display:flex;gap:2px;align-items:center}
.rating-display .star{font-size:14px;color:var(--glass-border)}
.rating-display .star.filled{color:#f59e0b}
.rating-modal-text{text-align:center;margin-bottom:var(--space-lg);color:var(--text-secondary)}

/* ======================== CHARTS ======================== */
.priority-chart{display:flex;flex-direction:column;gap:var(--space-md)}
.chart-bar-item{display:flex;align-items:center;gap:var(--space-md)}
.chart-bar-label{font-size:.82rem;font-weight:500;width:70px;flex-shrink:0;color:var(--text-secondary)}
.chart-bar-track{flex:1;height:10px;background:var(--bg-hover);border-radius:var(--radius-full);overflow:hidden}
.chart-bar-fill{height:100%;border-radius:var(--radius-full);transition:width .8s cubic-bezier(.4,0,.2,1);min-width:0}
.chart-bar-fill.fill-low{background:var(--priority-low)}
.chart-bar-fill.fill-medium{background:var(--priority-medium)}
.chart-bar-fill.fill-high{background:var(--priority-high)}
.chart-bar-fill.fill-critical{background:var(--priority-critical)}
.chart-bar-count{font-size:.82rem;font-weight:600;font-family:var(--font-mono);width:28px;text-align:right;flex-shrink:0}

/* Category donut placeholder (CSS circles) */
.category-chart{display:flex;flex-wrap:wrap;gap:var(--space-md);align-items:center}
.category-legend{display:flex;flex-direction:column;gap:var(--space-sm);flex:1}
.category-legend-item{display:flex;align-items:center;gap:var(--space-sm);font-size:.82rem}
.category-legend-item .legend-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0}
.category-legend-item .legend-count{margin-left:auto;font-weight:600;font-family:var(--font-mono);color:var(--text-muted)}

/* Trend bars */
.trend-chart{display:flex;align-items:flex-end;gap:4px;height:120px;padding-top:var(--space-md)}
.trend-bar{flex:1;background:var(--accent-primary);border-radius:var(--radius-sm) var(--radius-sm) 0 0;min-width:12px;transition:height .6s cubic-bezier(.4,0,.2,1);position:relative;opacity:.7}
.trend-bar:hover{opacity:1}
.trend-bar .trend-tooltip{position:absolute;bottom:calc(100% + 6px);left:50%;transform:translateX(-50%);background:var(--bg-elevated);border:1px solid var(--glass-border);padding:4px 8px;border-radius:var(--radius-sm);font-size:.7rem;font-weight:600;white-space:nowrap;display:none;z-index:10;box-shadow:0 4px 12px rgba(0,0,0,.1)}
.trend-bar:hover .trend-tooltip{display:block}
.trend-labels{display:flex;gap:4px;margin-top:var(--space-sm)}
.trend-labels span{flex:1;text-align:center;font-size:.65rem;color:var(--text-muted)}

/* ======================== AGENT WORKLOAD ======================== */
.agent-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:var(--space-md)}
.agent-card{background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:var(--space-lg);text-align:center;transition:all .3s cubic-bezier(.4,0,.2,1)}
.agent-card:hover{transform:translateY(-3px);box-shadow:0 10px 28px rgba(67,97,238,.1);border-color:var(--glass-border-hover)}
.agent-card .agent-avatar{width:48px;height:48px;border-radius:50%;background:var(--accent-gradient);display:flex;align-items:center;justify-content:center;margin:0 auto var(--space-md);font-weight:700;color:#fff;font-size:1rem}
.agent-card .agent-name{font-weight:600;font-size:.9rem;margin-bottom:var(--space-xs)}
.agent-card .agent-stats{display:flex;justify-content:center;gap:var(--space-md);margin-top:var(--space-md)}
.agent-card .agent-stat{text-align:center}
.agent-card .agent-stat .as-value{font-size:1.2rem;font-weight:700;font-family:var(--font-mono)}
.agent-card .agent-stat .as-label{font-size:.68rem;color:var(--text-muted);text-transform:uppercase}
.workload-bar{width:100%;height:6px;background:var(--bg-hover);border-radius:var(--radius-full);overflow:hidden;margin-top:var(--space-md)}
.workload-bar-fill{height:100%;border-radius:var(--radius-full);transition:width .6s ease}

/* ======================== KNOWLEDGE BASE ======================== */
.kb-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:var(--space-md)}
.kb-card{background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-lg);padding:var(--space-lg);cursor:pointer;transition:all .3s cubic-bezier(.4,0,.2,1)}
.kb-card:hover{transform:translateY(-3px);box-shadow:0 10px 28px rgba(67,97,238,.1);border-color:var(--glass-border-hover)}
.kb-card .kb-category{font-size:.72rem;font-weight:600;color:var(--accent-primary);text-transform:uppercase;letter-spacing:.05em;margin-bottom:var(--space-sm)}
.kb-card h3{font-size:.95rem;font-weight:600;margin-bottom:var(--space-sm);line-height:1.4}
.kb-card p{font-size:.82rem;color:var(--text-secondary);line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.kb-card .kb-helpful{display:flex;align-items:center;gap:var(--space-sm);margin-top:var(--space-md);font-size:.78rem;color:var(--text-muted)}
.kb-article{max-width:720px}
.kb-article-content{font-size:.92rem;line-height:1.8;color:var(--text-secondary)}
.kb-article-content h3{color:var(--text-primary);margin:var(--space-lg) 0 var(--space-sm);font-size:1rem}
.kb-article-content ul{padding-left:var(--space-lg);margin:var(--space-sm) 0}
.kb-article-content li{margin-bottom:var(--space-sm);list-style:disc}
.kb-article-content code{background:var(--bg-hover);padding:2px 6px;border-radius:4px;font-family:var(--font-mono);font-size:.85rem}

/* ======================== USER PROFILE MODAL ======================== */
.profile-card{text-align:center;padding:var(--space-lg)}
.profile-card .profile-avatar{width:80px;height:80px;border-radius:50%;background:var(--accent-gradient);display:flex;align-items:center;justify-content:center;margin:0 auto var(--space-lg);font-weight:800;color:#fff;font-size:1.5rem}
.profile-card .profile-name{font-size:1.2rem;font-weight:700;margin-bottom:var(--space-xs)}
.profile-card .profile-role{font-size:.85rem;color:var(--text-secondary);margin-bottom:var(--space-lg)}
.profile-info-list{text-align:left;display:flex;flex-direction:column;gap:var(--space-md)}
.profile-info-list .pi-item{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-sm) 0;border-bottom:1px solid var(--glass-border)}
.profile-info-list .pi-item:last-child{border-bottom:none}
.profile-info-list .pi-label{font-size:.78rem;color:var(--text-muted);width:90px;flex-shrink:0;text-transform:uppercase;letter-spacing:.05em;font-weight:600}
.profile-info-list .pi-value{font-size:.9rem;font-weight:500}

/* ======================== ACTIVITY FEED ======================== */
.activity-feed{display:flex;flex-direction:column}
.activity-item{display:flex;gap:var(--space-md);padding:var(--space-md) 0;border-bottom:1px solid rgba(0,0,0,.04);align-items:flex-start}
[data-theme="dark"] .activity-item{border-bottom-color:rgba(255,255,255,.03)}
.activity-item:last-child{border-bottom:none}
.activity-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0;margin-top:7px}
.activity-dot.dot-created{background:var(--status-open)}
.activity-dot.dot-updated{background:var(--status-progress)}
.activity-dot.dot-resolved{background:var(--status-resolved)}
.activity-dot.dot-comment{background:var(--accent-secondary)}
.activity-text{font-size:.85rem;color:var(--text-secondary);line-height:1.5}
.activity-text strong{color:var(--text-primary);font-weight:600}
.activity-time{font-size:.72rem;color:var(--text-muted);margin-top:2px}

/* ======================== DASHBOARD GRID ======================== */
.dashboard-grid{display:grid;grid-template-columns:1fr 1fr;gap:var(--space-lg)}
.dashboard-grid-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:var(--space-lg)}

/* ======================== SUBMIT FORM ======================== */
.submit-form-panel{max-width:680px}

/* ======================== MODAL ======================== */
#modal-overlay{position:fixed;inset:0;z-index:1000;background:rgba(10,10,30,.35);backdrop-filter:blur(8px) saturate(180%);-webkit-backdrop-filter:blur(8px) saturate(180%);display:flex;align-items:center;justify-content:center;padding:var(--space-lg);opacity:0;visibility:hidden;transition:all .3s cubic-bezier(.4,0,.2,1)}
#modal-overlay.active{opacity:1;visibility:visible}
.modal-content{background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-xl);width:100%;max-width:560px;max-height:85vh;overflow-y:auto;box-shadow:0 25px 60px rgba(67,97,238,.12),0 8px 20px rgba(0,0,0,.1);transform:translateY(20px) scale(.96);transition:transform .35s cubic-bezier(.16,1,.3,1)}
#modal-overlay.active .modal-content{transform:translateY(0) scale(1)}
.modal-header{display:flex;align-items:center;justify-content:space-between;padding:var(--space-lg) var(--space-lg) 0}
.modal-header h2{font-size:1.15rem;font-weight:600}
.modal-close{width:32px;height:32px;border-radius:var(--radius-sm);background:transparent;color:var(--text-muted);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all var(--transition-fast);border:none;font-size:18px}
.modal-close:hover{background:var(--bg-hover);color:var(--text-primary)}
.modal-body{padding:var(--space-lg)}
.modal-footer{display:flex;justify-content:flex-end;gap:var(--space-sm);padding:0 var(--space-lg) var(--space-lg)}

/* ======================== TOAST ======================== */
#toast-container{position:fixed;top:var(--space-lg);right:var(--space-lg);z-index:2000;display:flex;flex-direction:column;gap:var(--space-sm);pointer-events:none}
.toast{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-md) var(--space-lg);background:var(--bg-surface);border:1px solid var(--glass-border);border-radius:var(--radius-lg);box-shadow:0 12px 40px rgba(67,97,238,.08),0 4px 12px rgba(0,0,0,.06);min-width:300px;max-width:440px;pointer-events:auto;animation:slideInRight .35s cubic-bezier(.16,1,.3,1),fadeOut .35s ease 3.65s forwards;position:relative;overflow:hidden;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px)}
.toast::before{content:'';position:absolute;left:0;top:0;bottom:0;width:3px}
.toast.toast-success::before{background:var(--status-resolved)}
.toast.toast-info::before{background:var(--accent-primary)}
.toast.toast-warning::before{background:var(--status-progress)}
.toast.toast-error::before{background:var(--priority-critical)}
.toast-icon{font-size:18px;flex-shrink:0}
.toast.toast-success .toast-icon{color:var(--status-resolved)}
.toast.toast-info .toast-icon{color:var(--accent-primary)}
.toast.toast-warning .toast-icon{color:var(--status-progress)}
.toast.toast-error .toast-icon{color:var(--priority-critical)}
.toast-message{font-size:.87rem;font-weight:500;flex:1}
.toast-close{background:transparent;border:none;color:var(--text-muted);cursor:pointer;padding:2px;font-size:14px;transition:color var(--transition-fast)}
.toast-close:hover{color:var(--text-primary)}

/* ======================== EMPTY STATE ======================== */
.empty-state{text-align:center;padding:var(--space-2xl) var(--space-lg);color:var(--text-muted)}
.empty-state .empty-icon{font-size:48px;margin-bottom:var(--space-md);opacity:.4}
.empty-state h3{font-size:1.1rem;font-weight:600;color:var(--text-secondary);margin-bottom:var(--space-sm)}
.empty-state p{font-size:.88rem;max-width:360px;margin:0 auto}

/* ======================== KEYBOARD SHORTCUTS MODAL ======================== */
.shortcuts-grid{display:grid;grid-template-columns:1fr 1fr;gap:var(--space-md)}
.shortcut-item{display:flex;align-items:center;gap:var(--space-md);padding:var(--space-sm) 0}
.shortcut-key{display:inline-flex;align-items:center;justify-content:center;min-width:28px;padding:2px 8px;background:var(--bg-hover);border:1px solid var(--glass-border);border-radius:var(--radius-sm);font-family:var(--font-mono);font-size:.78rem;font-weight:600;color:var(--text-secondary)}
.shortcut-desc{font-size:.85rem;color:var(--text-secondary)}

/* ======================== BACK BUTTON ======================== */
.back-btn{display:inline-flex;align-items:center;gap:var(--space-sm);color:var(--text-secondary);font-size:.85rem;font-weight:500;cursor:pointer;margin-bottom:var(--space-lg);transition:color var(--transition-fast);background:none;border:none}
.back-btn:hover{color:var(--text-primary)}

/* ======================== GLOBAL APP HEADER ======================== */
.app-header {
  height: 70px;
  padding: 0 var(--space-xl);
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: var(--bg-surface);
  border-bottom: 1px solid var(--glass-border);
  position: sticky;
  top: 0;
  z-index: 120;
  backdrop-filter: blur(16px) saturate(180%);
  -webkit-backdrop-filter: blur(16px) saturate(180%);
  transition: background var(--transition-base), border-color var(--transition-base);
}
.app-header::after {
  content: '';
  position: absolute;
  bottom: 0;
  left: 0;
  right: 0;
  height: 1px;
  background: var(--accent-gradient);
  opacity: 0.15;
}
.header-left {
  display: flex;
  align-items: center;
  gap: var(--space-md);
}
.header-breadcrumb {
  font-size: 1.05rem;
  font-weight: 700;
  color: var(--text-primary);
  letter-spacing: -0.01em;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 320px;
}
.header-right {
  display: flex;
  align-items: center;
  gap: var(--space-lg);
}
.header-user {
  cursor: pointer;
  display: flex;
  align-items: center;
  transition: opacity var(--transition-fast);
}
.header-user:hover {
  opacity: 0.85;
}
.user-avatar-sm {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--accent-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 0.85rem;
  color: #fff;
  box-shadow: 0 3px 12px rgba(67, 97, 238, 0.25);
  transition: box-shadow .2s ease, transform .2s ease;
}
.user-avatar-sm:hover {
  box-shadow: 0 4px 16px rgba(67, 97, 238, 0.35);
  transform: scale(1.05);
}

/* ======================== MOBILE ======================== */
.mobile-menu-btn{display:none;width:38px;height:38px;border-radius:var(--radius-md);background:var(--bg-hover);border:1px solid var(--glass-border);color:var(--text-primary);align-items:center;justify-content:center;font-size:18px;cursor:pointer;transition:background var(--transition-fast)}
.mobile-menu-btn:hover{background:var(--bg-hover)}
.sidebar-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.25);z-index:190}
.sidebar-overlay.active{display:block}

/* ======================== PRINT STYLES ======================== */
@media print{
  #sidebar, .mobile-menu-btn, .sidebar-overlay, #toast-container, #modal-overlay, .btn, .filter-bar, .comment-form, .page-header-actions, .sidebar-footer, .back-btn, .app-header, #desktop-notif-bell, .notif-bell, .theme-toggle-wrapper, .admin-actions-panel, .comment-form-actions, #canned-response-dropdown, .file-upload-wrapper, .checklist-item-delete, .checklist-items-list + div {
    display: none !important;
  }
  #main-content {
    margin-left: 0 !important;
  }
  body {
    background: #fff !important;
    color: #000 !important;
  }
  .glass-panel, .stat-card, .card {
    box-shadow: none !important;
    border: 1px solid #ddd !important;
    background: #fff !important;
    color: #000 !important;
  }
  .page-wrapper {
    padding: 0px !important;
    margin: 0px !important;
    max-width: 100% !important;
  }
  .badge {
    border: 1px solid currentColor;
    background: transparent !important;
    color: #000 !important;
  }
  .ticket-detail-grid {
    grid-template-columns: 1fr !important;
  }
  .ticket-detail-sidebar {
    margin-top: 20px !important;
  }
}

/* ======================== ANIMATIONS ======================== */
@keyframes fadeIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}
@keyframes slideUp{from{opacity:0;transform:translateY(24px)}to{opacity:1;transform:translateY(0)}}
@keyframes slideInRight{from{opacity:0;transform:translateX(40px)}to{opacity:1;transform:translateX(0)}}
@keyframes fadeOut{from{opacity:1}to{opacity:0}}
@keyframes float{0%,100%{transform:translate(0,0)}33%{transform:translate(15px,-20px)}66%{transform:translate(-10px,15px)}}
@keyframes pulse-glow{0%,100%{box-shadow:0 8px 28px rgba(67,97,238,.3)}50%{box-shadow:0 8px 36px rgba(67,97,238,.45)}}
@keyframes pulse-badge{0%,100%{opacity:1}50%{opacity:.7}}
@keyframes shimmer{0%{background-position:-200% 0}100%{background-position:200% 0}}

/* ======================== RESPONSIVE ======================== */
#sidebar.collapsed .sidebar-collapse-btn span { display: none; }
#sidebar.collapsed .sidebar-collapse-btn { justify-content: center; }

@media(max-width:1200px){
  .dashboard-grid-3{grid-template-columns:1fr 1fr}
}
@media(max-width:1024px){
  .ticket-detail-grid{grid-template-columns:1fr}
  .dashboard-grid,.dashboard-grid-3{grid-template-columns:1fr}

  /* === CALENDAR === */
  .calendar-header{
    padding:var(--space-md);
    flex-wrap:wrap;
    gap:var(--space-sm);
  }
  .calendar-header h2{font-size:0.95rem}
  .calendar-day{
    min-height:55px!important;
    padding:4px!important;
  }
  .calendar-ticket-pill{
    width:6px;
    height:6px;
    border-radius:50%;
    overflow:hidden;
    color:transparent!important;
    padding:0!important;
    display:inline-block;
    margin:2px 1px 0 1px!important;
    min-width:6px;
  }
  .calendar-ticket-dot{
    display:flex;
    justify-content:center;
    flex-wrap:wrap;
  }
  .day-number{
    font-size:0.72rem;
    text-align:center;
    margin-bottom:2px!important;
  }
  .calendar-day.today .day-number{
    width:18px;
    height:18px;
    font-size:0.7rem;
  }
}
@media(max-width:768px){
  /* === SIDEBAR === */
  #sidebar{transform:translateX(-100%);z-index:200}
  #sidebar.mobile-open{transform:translateX(0)}
  #main-content{margin-left:0!important}

  /* === PAGE WRAPPER === */
  .page-wrapper{padding:var(--space-md) var(--space-sm)}

  /* === APP HEADER === */
  .app-header{
    height:auto;
    min-height:56px;
    padding:var(--space-sm) var(--space-md);
    gap:var(--space-sm);
  }
  .header-breadcrumb{
    font-size:0.9rem;
    white-space:nowrap;
    overflow:hidden;
    text-overflow:ellipsis;
    max-width:140px;
  }
  .header-right{
    gap:var(--space-sm);
    flex-shrink:0;
  }
  .theme-toggle-wrapper span{display:none}
  .user-avatar-sm{width:32px;height:32px;font-size:0.75rem}

  /* === PAGE HEADERS === */
  .page-header{
    flex-direction:column;
    align-items:flex-start;
    gap:var(--space-sm);
  }
  .page-header-left h1{
    font-size:1.2rem;
    line-height:1.3;
    word-break:break-word;
  }
  .page-header-left p{
    font-size:0.8rem;
    line-height:1.4;
  }
  .page-header-actions{
    width:100%;
    flex-wrap:wrap;
    gap:var(--space-xs);
  }
  .page-header-actions .btn{
    font-size:0.75rem;
    padding:6px 10px;
  }

  /* === STATS GRID === */
  .stats-grid{
    grid-template-columns:1fr 1fr;
    gap:var(--space-sm);
  }
  .stat-card{
    padding:var(--space-md);
  }
  .stat-card .stat-value{
    font-size:1.35rem;
  }
  .stat-card .stat-label{
    font-size:0.72rem;
    line-height:1.3;
    word-break:break-word;
  }
  .stat-card .stat-icon{
    width:34px;
    height:34px;
    margin-bottom:var(--space-sm);
    font-size:16px;
  }

  /* === FILTER BAR === */
  .filter-bar{
    flex-direction:column;
    align-items:stretch;
    gap:var(--space-sm);
  }
  .search-box{min-width:unset;width:100%}
  .filter-select{
    width:100%;
    font-size:0.82rem;
  }
  .view-toggle{
    width:100%;
    justify-content:center;
  }
  .view-toggle button{
    flex:1;
    font-size:0.75rem;
    padding:6px 8px;
  }

  /* === MOBILE MENU === */
  .mobile-menu-btn{display:flex!important}

  /* === FORM FIELDS === */
  .form-row{grid-template-columns:1fr}
  .form-group label{font-size:0.8rem}
  .form-input,.form-select,.form-textarea{
    font-size:0.85rem;
    padding:10px 12px;
  }

  /* === TICKET DETAIL === */
  .detail-info-grid{grid-template-columns:1fr}
  .ticket-detail-header h1{
    font-size:1.15rem;
    word-break:break-word;
  }
  .ticket-detail-badges{
    flex-wrap:wrap;
    gap:var(--space-xs);
  }

  /* === KANBAN === */
  .kanban-board{flex-direction:column;overflow-x:visible}
  .kanban-column{flex:1 1 auto;min-width:0}
  .kanban-card .kc-subject{
    font-size:0.8rem;
    -webkit-line-clamp:3;
  }



  /* === SHORTCUTS === */
  .shortcuts-grid{grid-template-columns:1fr}

  /* === NOTIFICATION DROPDOWN === */
  .notif-dropdown{
    width:calc(100vw - 32px);
    right:-12px;
    max-width:360px;
  }

  /* === COMMENTS === */
  .comment-form-row{flex-direction:column}
  .comment-form textarea{min-height:60px}
  .comment-form-actions{
    flex-direction:column;
    align-items:stretch;
    gap:var(--space-sm);
  }
  .canned-select{max-width:100%}
  .comment-item{
    flex-direction:row;
    gap:var(--space-sm);
  }
  .comment-item .comment-avatar{
    width:28px;
    height:28px;
    font-size:0.65rem;
    flex-shrink:0;
  }
  .comment-header{
    flex-wrap:wrap;
    gap:var(--space-xs);
  }
  .comment-author{font-size:0.8rem}
  .comment-body{font-size:0.82rem}

  /* === DASHBOARD GRID === */
  .dashboard-grid{grid-template-columns:1fr}
  .dashboard-grid-3{grid-template-columns:1fr}

  /* === PANEL HEADER === */
  .panel-header{
    flex-wrap:wrap;
    padding:var(--space-md);
    gap:var(--space-sm);
  }
  .panel-header h2{font-size:0.95rem}
  .panel-header h3{font-size:0.88rem}
  .panel-body{padding:0 var(--space-md) var(--space-md)}

  /* === AGENT GRID === */
  .agent-grid{grid-template-columns:1fr}

  /* === KB GRID === */
  .kb-grid{grid-template-columns:1fr}

  /* === SYSTEM STATUS === */
  .system-status-grid{grid-template-columns:1fr}
  .system-status-card{
    flex-wrap:wrap;
    gap:var(--space-sm);
    padding:var(--space-md);
  }
  .system-status-card .system-status-control-name,
  .system-status-card span{
    font-size:0.82rem;
    word-break:break-word;
  }
  .system-status-bar{
    flex-wrap:wrap;
    font-size:0.78rem;
    gap:var(--space-sm);
    padding:var(--space-sm) var(--space-md);
  }
  .system-status-control-item{
    flex-wrap:wrap;
    gap:var(--space-sm);
  }
  .system-status-control-name{
    font-size:0.8rem;
    min-width:0;
    word-break:break-word;
  }

  /* === MODAL === */
  .modal-content{
    max-width:calc(100vw - 24px);
    max-height:90vh;
    border-radius:var(--radius-lg);
  }
  .modal-header{padding:var(--space-md) var(--space-md) 0}
  .modal-header h2{font-size:1rem}
  .modal-body{padding:var(--space-md)}
  .modal-footer{
    padding:0 var(--space-md) var(--space-md);
    flex-wrap:wrap;
    gap:var(--space-sm);
  }

  /* === TOAST === */
  #toast-container{
    top:var(--space-sm);
    right:var(--space-sm);
    left:var(--space-sm);
  }
  .toast{
    min-width:unset;
    width:100%;
    max-width:100%;
    font-size:0.82rem;
    padding:var(--space-sm) var(--space-md);
  }

  /* === TABLES (Card stack layout) === */
  .ticket-table, .ticket-table thead, .ticket-table tbody, .ticket-table th, .ticket-table td, .ticket-table tr,
  .data-table, .data-table thead, .data-table tbody, .data-table th, .data-table td, .data-table tr {
    display: block;
  }
  .ticket-table thead, .data-table thead {
    display: none !important;
  }
  .ticket-table tbody tr, .data-table tbody tr {
    margin-bottom: var(--space-md);
    background: var(--bg-surface);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: var(--space-md);
    box-shadow: var(--glass-shadow);
  }
  .ticket-table tbody td, .data-table tbody td {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    border-bottom: 1px solid rgba(0,0,0,0.03);
    padding: var(--space-xs) 0 !important;
    text-align: right;
    font-size: 0.82rem;
    word-break: break-word;
    gap: var(--space-sm);
    min-height: 28px;
  }
  [data-theme="dark"] .ticket-table tbody td, 
  [data-theme="dark"] .data-table tbody td {
    border-bottom-color: rgba(255,255,255,0.03);
  }
  .ticket-table tbody td:last-child, .data-table tbody td:last-child {
    border-bottom: none;
  }
  .ticket-table tbody td::before, .data-table tbody td::before {
    content: attr(data-label);
    font-weight: 600;
    color: var(--text-muted);
    font-size: 0.72rem;
    text-transform: uppercase;
    text-align: left;
    margin-right: var(--space-sm);
    flex-shrink: 0;
    white-space: nowrap;
    min-width: 80px;
  }
  .ticket-table-wrapper {
    overflow-x: visible !important;
  }
  .ticket-subject{
    max-width:100%;
    white-space:normal;
    word-break:break-word;
  }
  .ticket-id{font-size:0.78rem}

  /* === BULK ACTIONS === */
  .bulk-actions-bar{
    flex-wrap:wrap;
    padding:var(--space-sm) var(--space-md);
    gap:var(--space-sm);
  }
  .bulk-actions-bar .btn{
    font-size:0.72rem;
    padding:4px 8px;
  }

  /* === PAGINATION === */
  .pagination{
    flex-wrap:wrap;
    gap:var(--space-xs);
    padding:var(--space-md);
  }
  .pagination button{
    padding:4px 8px;
    font-size:0.75rem;
    min-width:28px;
  }

  /* === CHARTS === */
  .chart-bar-label{
    width:55px;
    font-size:0.75rem;
  }
  .trend-chart{height:80px}
  .category-chart{flex-direction:column}

  /* === PROFILE === */
  .profile-info-list .pi-item{
    flex-direction:column;
    align-items:flex-start;
    gap:var(--space-xs);
  }
  .profile-info-list .pi-label{width:auto}

  /* === SLA TIMER === */
  .sla-timer{
    font-size:0.78rem;
    padding:var(--space-sm);
    flex-wrap:wrap;
  }

  /* === CHECKLIST === */
  .checklist-item{
    padding:var(--space-xs) var(--space-sm);
    gap:var(--space-sm);
  }
  .checklist-item-text{font-size:0.82rem}

  /* === ACTIVITY FEED === */
  .activity-text{
    font-size:0.8rem;
    word-break:break-word;
  }

  /* === ADMIN ACTIONS PANEL === */
  .admin-actions-panel .action-label{font-size:0.7rem}
  .admin-actions-panel .action-select{font-size:0.82rem;padding:8px 12px}

  /* === TAGS === */
  .tag{font-size:0.65rem;padding:2px 6px}
  .tag-input-wrapper{
    padding:6px 10px;
    min-height:36px;
  }

  /* === BADGES === */
  .badge{
    font-size:0.68rem;
    padding:2px 8px;
  }

  /* === BUTTONS general === */
  .btn{
    font-size:0.82rem;
    padding:8px 16px;
  }
  .btn-sm{
    font-size:0.75rem;
    padding:5px 10px;
  }

  /* === ATTACHMENT PREVIEWS === */
  .attachment-preview-item{max-width:100%}
  .file-upload-label{font-size:0.78rem;padding:6px 12px}
}

@media(max-width:480px){
  /* Extra small screens */
  .stats-grid{grid-template-columns:1fr}
  .role-selector{grid-template-columns:1fr}
  .login-container{padding:var(--space-sm)}
  .login-card{padding:var(--space-md)}
  .login-brand h1{font-size:1.35rem}
  .login-brand p{font-size:0.78rem}

  .page-header-left h1{font-size:1.05rem}
  .page-header-left p{font-size:0.75rem}

  .app-header{padding:var(--space-xs) var(--space-sm)}
  .header-breadcrumb{max-width:100px;font-size:0.82rem}
  .header-right{gap:var(--space-xs)}

  .stat-card .stat-value{font-size:1.15rem}
  .stat-card .stat-label{font-size:0.68rem}
  .stat-card{padding:var(--space-sm) var(--space-md)}

  .page-wrapper{padding:var(--space-sm) var(--space-xs)}

  .kb-grid{grid-template-columns:1fr}
  .agent-grid{grid-template-columns:1fr}

  .modal-content{
    max-width:calc(100vw - 16px);
    margin:var(--space-sm);
  }

  .ticket-detail-header h1{font-size:1rem}
  .ticket-detail-header .ticket-detail-id{font-size:0.75rem}

  .calendar-grid{font-size:0.65rem}
  .calendar-day-header{font-size:0.6rem;padding:4px 2px}

  .notif-dropdown{
    width:calc(100vw - 16px);
    right:-40px;
  }

  /* Force all text to wrap */
  .ticket-subject,
  .nav-item span,
  .sidebar-title,
  .comment-body,
  .activity-text,
  h1, h2, h3, p, td, th, span, label {
    overflow-wrap: break-word;
    word-wrap: break-word;
    word-break: break-word;
  }
}

/* ======================== UTILITY ======================== */
.text-mono{font-family:var(--font-mono)}.text-muted{color:var(--text-muted)}.text-sm{font-size:.82rem}
.mt-sm{margin-top:var(--space-sm)}.mt-md{margin-top:var(--space-md)}.mt-lg{margin-top:var(--space-lg)}
.mb-sm{margin-bottom:var(--space-sm)}.mb-md{margin-bottom:var(--space-md)}.mb-lg{margin-bottom:var(--space-lg)}
.flex{display:flex}.items-center{align-items:center}.gap-sm{gap:var(--space-sm)}.gap-md{gap:var(--space-md)}
.hidden{display:none!important}.text-center{text-align:center}

/* ============================================================
   ENHANCED HELP DESK PREMIUM FEATURES STYLES
   ============================================================ */

/* 1. File Uploads & Attachments */
.file-upload-wrapper {
  margin-top: var(--space-sm);
}
.file-upload-label {
  display: inline-flex;
  align-items: center;
  gap: var(--space-sm);
  padding: 8px 16px;
  background: var(--bg-hover);
  border: 1px dashed var(--glass-border-hover);
  border-radius: var(--radius-md);
  font-size: 0.82rem;
  font-weight: 500;
  cursor: pointer;
  color: var(--text-secondary);
  transition: all var(--transition-fast);
}
.file-upload-label:hover {
  background: var(--bg-surface);
  border-color: var(--accent-primary);
  color: var(--accent-primary);
}
.file-upload-input {
  display: none;
}
.attachment-preview-list {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-sm);
  margin-top: var(--space-sm);
}
.attachment-preview-item {
  position: relative;
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  padding: var(--space-xs) var(--space-sm);
  background: var(--bg-surface);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-sm);
  font-size: 0.75rem;
  font-weight: 500;
  max-width: 240px;
}
.attachment-preview-item .file-remove {
  cursor: pointer;
  color: var(--priority-critical);
  font-weight: bold;
}
.attachment-thumbnail {
  width: 48px;
  height: 48px;
  border-radius: var(--radius-sm);
  object-fit: cover;
  cursor: pointer;
  border: 1px solid var(--glass-border);
  transition: transform var(--transition-fast);
}
.attachment-thumbnail:hover {
  transform: scale(1.05);
}
.attachment-badge {
  display: inline-flex;
  align-items: center;
  gap: var(--space-xs);
  padding: 2px 8px;
  border-radius: var(--radius-sm);
  background: var(--bg-hover);
  border: 1px solid var(--glass-border);
  font-size: 0.75rem;
  color: var(--text-secondary);
  cursor: pointer;
}
.attachment-badge:hover {
  border-color: var(--accent-primary);
  color: var(--accent-primary);
}

/* Lightbox Modal */
.lightbox-modal {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.85);
  z-index: 999;
  align-items: center;
  justify-content: center;
  padding: var(--space-xl);
}
.lightbox-modal.active {
  display: flex;
}
.lightbox-content {
  max-width: 90%;
  max-height: 80vh;
  border-radius: var(--radius-md);
  box-shadow: 0 10px 40px rgba(0,0,0,0.5);
  background: #000;
}
.lightbox-close {
  position: absolute;
  top: var(--space-xl);
  right: var(--space-xl);
  background: none;
  border: none;
  color: #fff;
  font-size: 2rem;
  cursor: pointer;
}

/* 2. Sub-tasks & Checklist */
.checklist-wrapper {
  margin-top: var(--space-md);
}
.checklist-progress-container {
  display: flex;
  align-items: center;
  gap: var(--space-md);
  margin-bottom: var(--space-md);
}
.checklist-progress-bar {
  flex: 1;
  height: 8px;
  background: var(--bg-hover);
  border-radius: var(--radius-full);
  overflow: hidden;
  border: 1px solid var(--glass-border);
}
.checklist-progress-fill {
  height: 100%;
  background: var(--accent-gradient);
  width: 0%;
  border-radius: var(--radius-full);
  transition: width 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}
.checklist-progress-text {
  font-family: var(--font-mono);
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--text-secondary);
}
.checklist-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-sm);
}
.checklist-item {
  display: flex;
  align-items: center;
  gap: var(--space-md);
  padding: var(--space-sm) var(--space-md);
  background: var(--bg-surface);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-md);
  transition: all var(--transition-fast);
}
.checklist-item:hover {
  background: var(--bg-hover);
}
.checklist-item-checkbox {
  width: 18px;
  height: 18px;
  cursor: pointer;
  accent-color: var(--accent-primary);
}
.checklist-item-text {
  font-size: 0.88rem;
  flex: 1;
}
.checklist-item.completed .checklist-item-text {
  text-decoration: line-through;
  color: var(--text-muted);
}
.checklist-item-delete {
  opacity: 0;
  transition: opacity var(--transition-fast);
  color: var(--priority-critical);
  cursor: pointer;
  background: none;
  border: none;
}
.checklist-item:hover .checklist-item-delete {
  opacity: 1;
}

/* 3. IT Agent Manager */
.agent-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: var(--space-lg);
  margin-top: var(--space-md);
}
.agent-card {
  background: var(--bg-surface);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-lg);
  padding: var(--space-lg);
  position: relative;
}
.agent-card-header {
  display: flex;
  align-items: center;
  gap: var(--space-md);
  margin-bottom: var(--space-md);
}
.agent-avatar {
  width: 44px;
  height: 44px;
  border-radius: var(--radius-md);
  background: var(--accent-gradient);
  color: #fff;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
}
.agent-info {
  flex: 1;
  min-width: 0;
}
.agent-name {
  font-weight: 600;
  font-size: 0.95rem;
}
.agent-dept {
  font-size: 0.75rem;
  color: var(--text-muted);
}
.agent-expertise {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-xs);
  margin-top: var(--space-sm);
}
.agent-stats {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-md);
  border-top: 1px solid var(--glass-border);
  padding-top: var(--space-md);
  margin-top: var(--space-md);
}
.agent-stat-box {
  text-align: center;
}
.agent-stat-value {
  font-size: 1.15rem;
  font-weight: 700;
  font-family: var(--font-mono);
}
.agent-stat-label {
  font-size: 0.72rem;
  color: var(--text-muted);
}
.agent-action-delete {
  position: absolute;
  top: var(--space-md);
  right: var(--space-md);
  background: none;
  border: none;
  color: var(--text-muted);
  transition: color var(--transition-fast);
}
.agent-action-delete:hover {
  color: var(--priority-critical);
}

/* 4. Live System Status Board */
.system-status-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: var(--space-md);
  margin-top: var(--space-md);
}
.system-status-card {
  background: var(--bg-surface);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-lg);
  padding: var(--space-md) var(--space-lg);
  display: flex;
  align-items: center;
  justify-content: space-between;
  box-shadow: 0 2px 8px rgba(0,0,0,.03);
}

/* Enterprise Status — Premium Cards */
.enterprise-status-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: var(--space-md);
}
.enterprise-status-card {
  background: var(--bg-surface);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-md);
  padding: var(--space-md) var(--space-lg);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-md);
  transition: all .25s cubic-bezier(.4,0,.2,1);
  box-shadow: 0 1px 6px rgba(67,97,238,.03);
  flex-wrap: wrap;
}
.enterprise-status-card:hover {
  box-shadow: 0 6px 20px rgba(67,97,238,.08);
  border-color: var(--glass-border-hover);
  transform: translateY(-1px);
}
.enterprise-status-info {
  display: flex;
  align-items: center;
  gap: var(--space-md);
  flex: 1 1 200px;
  min-width: 0;
}
.enterprise-svc-icon {
  width: 40px;
  height: 40px;
  border-radius: var(--radius-md);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: transform .2s ease;
}
.enterprise-status-card:hover .enterprise-svc-icon {
  transform: scale(1.08);
}
.enterprise-svc-details {
  min-width: 0;
  flex: 1;
}
.enterprise-svc-name {
  font-weight: 600;
  font-size: 0.88rem;
  color: var(--text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.enterprise-svc-status {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.73rem;
  font-weight: 600;
  margin-top: 3px;
  text-transform: uppercase;
  letter-spacing: .03em;
}
.enterprise-status-select {
  padding: 7px 30px 7px 12px;
  font-size: 0.78rem;
  font-weight: 500;
  font-family: var(--font-body);
  background: var(--bg-hover);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%238e8ea0' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10l-5 5z'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 10px center;
  cursor: pointer;
  transition: all .2s ease;
  flex-shrink: 0;
  min-width: 120px;
  white-space: nowrap;
}
.enterprise-status-select:hover {
  border-color: var(--accent-primary);
  background: var(--bg-surface);
}
.enterprise-status-select:focus {
  border-color: var(--accent-primary);
  box-shadow: 0 0 0 2px rgba(67,97,238,.1);
  outline: none;
}

@media (max-width: 1024px) {
  .enterprise-status-grid {
    grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
  }
}

@media (max-width: 768px) {
  .enterprise-status-grid {
    grid-template-columns: 1fr;
  }
  .enterprise-status-card {
    gap: var(--space-sm);
    padding: var(--space-md);
  }
  .enterprise-svc-icon {
    width: 34px;
    height: 34px;
  }
  .enterprise-svc-name {
    font-size: 0.82rem;
  }
  .enterprise-status-select {
    width: 100%;
    margin-top: var(--space-xs);
    min-width: unset;
  }
}
.status-indicator {
  display: inline-flex;
  align-items: center;
  gap: var(--space-sm);
  font-size: 0.75rem;
  font-weight: 700;
}
.status-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  display: inline-block;
  position: relative;
}
.status-dot.status-operational {
  background: var(--status-resolved);
}
.status-dot.status-degraded {
  background: var(--status-progress);
}
.status-dot.status-outage {
  background: var(--priority-critical);
}
.status-dot.pulsing::after {
  content: '';
  position: absolute;
  inset: -4px;
  border-radius: 50%;
  border: 2px solid currentColor;
  opacity: 0.6;
  animation: pulse-outage-dot 1.5s infinite;
  color: inherit;
}
@keyframes pulse-outage-dot {
  0% { transform: scale(1); opacity: 0.8; }
  100% { transform: scale(1.8); opacity: 0; }
}

.system-status-bar {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
  padding: 12px var(--space-lg);
  background: rgba(5, 150, 105, 0.05);
  border: 1px solid rgba(5, 150, 105, 0.15);
  border-radius: var(--radius-lg);
  margin-bottom: var(--space-lg);
  font-size: 0.85rem;
  color: var(--status-resolved);
}
.system-status-bar.warning {
  background: rgba(234, 88, 12, 0.05);
  border-color: rgba(234, 88, 12, 0.2);
  color: #ea580c;
}
.system-status-bar.danger {
  background: rgba(220, 38, 38, 0.05);
  border-color: rgba(220, 38, 38, 0.2);
  color: var(--priority-critical);
}

.system-status-controls {
  display: flex;
  flex-direction: column;
  gap: var(--space-sm);
  margin-top: var(--space-md);
}
.system-status-control-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-sm) var(--space-md);
  background: var(--bg-hover);
  border-radius: var(--radius-md);
  border: 1px solid var(--glass-border);
}
.system-status-control-name {
  font-size: 0.85rem;
  font-weight: 500;
}

/* ======================== PREMIUM HEADERS & FOOTERS ======================== */

/* Login Page Header */
.login-header {
  width: 100%;
  height: 70px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 var(--space-xl);
  z-index: 10;
  border-bottom: 1px solid var(--glass-border);
  background: var(--glass-bg);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  transition: background var(--transition-base), border var(--transition-base);
}

.login-header-left {
  display: flex;
  align-items: center;
  gap: var(--space-sm);
}

.login-header-logo {
  width: 36px;
  height: 36px;
  border-radius: var(--radius-sm);
  object-fit: contain;
}

.login-header-title {
  font-size: 1.05rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  background: var(--accent-gradient);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
}

.login-header-right {
  display: flex;
  align-items: center;
  gap: var(--space-lg);
}

.login-nav {
  display: flex;
  align-items: center;
  gap: var(--space-md);
}

.login-nav-link {
  display: inline-flex;
  align-items: center;
  gap: var(--space-xs);
  color: var(--text-secondary);
  font-size: 0.85rem;
  font-weight: 500;
  transition: color var(--transition-fast);
}

.login-nav-link:hover {
  color: var(--accent-primary);
}

.login-nav-link svg {
  width: 15px;
  height: 15px;
}

/* System Status Badge */
.sys-status-badge {
  display: inline-flex;
  align-items: center;
  gap: var(--space-xs);
  padding: 6px 12px;
  background: var(--status-resolved-bg);
  border: 1px solid rgba(5, 150, 105, 0.15);
  border-radius: var(--radius-full);
  color: var(--status-resolved);
  font-size: 0.8rem;
  font-weight: 600;
}

/* Pulse Dot Animation */
.status-pulse-dot {
  width: 7px;
  height: 7px;
  background-color: var(--status-resolved);
  border-radius: 50%;
  position: relative;
  display: inline-block;
}

.status-pulse-dot::after {
  content: '';
  width: 100%;
  height: 100%;
  background-color: inherit;
  border-radius: 50%;
  position: absolute;
  top: 0;
  left: 0;
  animation: pulse-glow-dot 2s infinite ease-in-out;
}

.status-pulse-dot.orange {
  background-color: var(--priority-medium);
}

.status-pulse-dot.green {
  background-color: var(--status-resolved);
}

@keyframes pulse-glow-dot {
  0% {
    transform: scale(1);
    opacity: 0.8;
  }
  100% {
    transform: scale(2.8);
    opacity: 0;
  }
}

/* Login Page Footer */
.login-footer {
  width: 100%;
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-md) var(--space-xl);
  z-index: 10;
  border-top: 1px solid var(--glass-border);
  background: var(--glass-bg);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  color: var(--text-secondary);
  font-size: 0.8rem;
  transition: background var(--transition-base), border var(--transition-base);
}

.login-footer-center {
  display: flex;
  align-items: center;
  gap: var(--space-md);
}

.login-footer-center svg {
  color: var(--text-muted);
}

.login-footer-right {
  display: flex;
  align-items: center;
  gap: var(--space-md);
}

.footer-divider {
  color: var(--glass-border-hover);
  font-weight: 300;
}

.security-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  color: var(--text-secondary);
}

.version-badge {
  background: var(--bg-hover);
  border: 1px solid var(--glass-border);
  padding: 2px 8px;
  border-radius: var(--radius-sm);
  font-family: var(--font-mono);
  font-size: 0.75rem;
}

/* App Shell Persistent Footer */
.app-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--space-md) var(--space-xl);
  margin-top: var(--space-xl);
  border-top: 1px solid var(--glass-border);
  background: var(--glass-bg);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  color: var(--text-secondary);
  font-size: 0.82rem;
  border-radius: var(--radius-lg);
  box-shadow: var(--glass-shadow);
  transition: all var(--transition-base);
}

.app-footer .footer-left,
.app-footer .footer-center,
.app-footer .footer-right {
  display: flex;
  align-items: center;
  gap: var(--space-xs);
}

.app-footer .footer-left svg {
  color: var(--accent-primary);
}

.app-footer .footer-center {
  font-weight: 500;
}

.app-footer .footer-center .status-pulse-dot {
  margin-right: 4px;
}

/* Responsive Rules */
@media (max-width: 900px) {
  .login-header-right .login-nav {
    display: none; /* Hide secondary links on tablets/phones */
  }
}

@media (max-width: 768px) {
  .login-header {
    padding: 0 var(--space-md);
  }
  
  .login-footer {
    flex-direction: column;
    gap: var(--space-sm);
    padding: var(--space-md);
    text-align: center;
  }
  
  .login-footer-center {
    flex-direction: column;
    gap: var(--space-xs);
  }
  
  .login-footer-center .footer-divider {
    display: none;
  }
  
  .app-footer {
    flex-direction: column;
    gap: var(--space-sm);
    text-align: center;
    padding: var(--space-md);
  }
  .app-footer .footer-left,
  .app-footer .footer-center,
  .app-footer .footer-right {
    justify-content: center;
    flex-wrap: wrap;
  }
}

/* ======================== USER PROFILE DROPDOWN ======================== */
.header-user-wrapper {
  position: relative;
  display: inline-block;
}

.user-dropdown {
  position: absolute;
  top: calc(100% + 12px);
  right: 0;
  width: 280px;
  background: var(--bg-elevated);
  border: 1px solid var(--glass-border);
  border-radius: var(--radius-lg);
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.15);
  z-index: 1000;
  opacity: 0;
  visibility: hidden;
  transform: translateY(-10px) scale(0.95);
  transition: opacity 0.2s cubic-bezier(0.16, 1, 0.3, 1),
              visibility 0.2s cubic-bezier(0.16, 1, 0.3, 1),
              transform 0.2s cubic-bezier(0.16, 1, 0.3, 1);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
}

[data-theme="dark"] .user-dropdown {
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.5);
  background: rgba(24, 24, 48, 0.92);
}

.user-dropdown.active {
  opacity: 1;
  visibility: visible;
  transform: translateY(0) scale(1);
}

.user-dropdown-header {
  display: flex;
  align-items: center;
  gap: var(--space-md);
  padding: var(--space-md);
}

.user-avatar-md {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: var(--accent-gradient);
  color: #ffffff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 1.1rem;
}

.user-dropdown-info {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  text-align: left;
}

.user-dropdown-name {
  font-weight: 600;
  font-size: 0.92rem;
  color: var(--text-primary);
  white-space: nowrap;
  text-overflow: ellipsis;
  overflow: hidden;
}

.user-dropdown-email {
  font-size: 0.78rem;
  color: var(--text-muted);
  white-space: nowrap;
  text-overflow: ellipsis;
  overflow: hidden;
}

.dropdown-divider {
  height: 1px;
  background: var(--glass-border);
  margin: 0;
}

.user-dropdown-body {
  padding: var(--space-sm);
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.dropdown-item {
  display: flex;
  align-items: center;
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: 0.85rem;
  font-weight: 500;
  transition: all var(--transition-fast);
}

.dropdown-item:hover {
  background: var(--bg-hover);
  color: var(--accent-primary);
}

.dropdown-item svg {
  transition: transform var(--transition-fast);
}

.dropdown-item:hover svg {
  transform: translateX(2px);
}

/* ======================== FLUID LAYOUT & MULTI-SCREEN OPTIMIZATION ======================== */

/* Dynamically adjust root font-size to auto-scale rem-based sizing */
html {
  font-size: 16px;
}

@media (max-width: 1600px) {
  html {
    font-size: 15.5px;
  }
}

@media (max-width: 1440px) {
  html {
    font-size: 14.5px;
  }
  :root {
    --sidebar-width: 230px;
    --space-xl: var(--space-lg); /* scale down margin wrappers slightly */
  }
  .stat-card {
    padding: var(--space-md) !important;
  }
  .stat-card .stat-value {
    font-size: 1.6rem !important;
  }
  .dashboard-grid-3 {
    grid-template-columns: 1fr 1fr; /* Go to 2 columns earlier on laptops */
  }
}

@media (max-width: 1366px) {
  html {
    font-size: 14px;
  }
  :root {
    --sidebar-width: 220px;
  }
  .stat-card {
    padding: 12px 14px !important;
  }
  .stat-card .stat-value {
    font-size: 1.45rem !important;
  }
  .stat-card .stat-icon {
    width: 36px !important;
    height: 36px !important;
    font-size: 16px !important;
    margin-bottom: var(--space-sm) !important;
  }
  .stats-grid {
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  }
}

@media (max-width: 1200px) {
  html {
    font-size: 13.5px;
  }
  :root {
    --sidebar-width: 210px;
  }
  
  /* Auto-collapse sidebar in CSS */
  #sidebar {
    width: var(--sidebar-collapsed-width) !important;
  }
  #sidebar .sidebar-title,
  #sidebar .sidebar-subtitle,
  #sidebar .nav-item span,
  #sidebar .nav-badge,
  #sidebar .nav-section-title,
  #sidebar .user-info {
    display: none !important;
  }
  #sidebar .sidebar-header {
    justify-content: center !important;
    padding: var(--space-lg) var(--space-sm) !important;
  }
  #sidebar .nav-item {
    justify-content: center !important;
    padding: 10px !important;
  }
  #sidebar .sidebar-user {
    justify-content: center !important;
  }
  
  #main-content {
    margin-left: var(--sidebar-collapsed-width) !important;
  }

  .dashboard-grid {
    grid-template-columns: 1fr; /* Stack columns on smaller screens */
  }
}

/* Adjustments when sidebar collapses (under 1024px) */
@media (max-width: 1024px) {
  html {
    font-size: 14px; /* Slightly increase root font-size as sidebar collapses, giving more space */
  }
  .dashboard-grid-3 {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 768px) {
  html {
    font-size: 13.5px;
  }
  
  /* Squeezed columns on mobile: layout vertically instead of side-by-side */
  .ticket-table tbody td[data-label="Subject"],
  .data-table tbody td[data-label="Subject"],
  .ticket-table tbody td[data-label="Title"],
  .data-table tbody td[data-label="Title"],
  .ticket-table tbody td[data-label="Email Address"],
  .data-table tbody td[data-label="Email Address"],
  .ticket-table tbody td[data-label="Login Email / ID"],
  .data-table tbody td[data-label="Login Email / ID"] {
    flex-direction: column;
    align-items: flex-start;
    gap: 4px;
  }
  .ticket-table tbody td[data-label="Subject"]::before,
  .data-table tbody td[data-label="Subject"]::before,
  .ticket-table tbody td[data-label="Title"]::before,
  .data-table tbody td[data-label="Title"]::before,
  .ticket-table tbody td[data-label="Email Address"]::before,
  .data-table tbody td[data-label="Email Address"]::before,
  .ticket-table tbody td[data-label="Login Email / ID"]::before,
  .data-table tbody td[data-label="Login Email / ID"]::before {
    margin-bottom: 2px;
    text-align: left;
  }
  .ticket-table tbody td[data-label="Subject"] .ticket-subject,
  .data-table tbody td[data-label="Title"] span,
  .ticket-table tbody td[data-label="Email Address"] a,
  .data-table tbody td[data-label="Email Address"] span,
  .ticket-table tbody td[data-label="Login Email / ID"] span {
    text-align: left;
    max-width: 100% !important;
    display: block;
    word-break: break-all;
  }

  /* Full-width sidebar drawer when open on mobile (prevents 72px collapse override) */
  #sidebar {
    width: 260px !important;
    transform: translateX(-100%) !important;
    transition: transform 0.3s cubic-bezier(0.16, 1, 0.3, 1) !important;
  }
  #sidebar.mobile-open {
    transform: translateX(0) !important;
  }
  #sidebar .sidebar-title,
  #sidebar .sidebar-subtitle,
  #sidebar .nav-item span,
  #sidebar .nav-badge,
  #sidebar .nav-section-title,
  #sidebar .user-info {
    display: block !important;
  }
  #sidebar .nav-badge {
    display: inline-flex !important;
  }
  #sidebar .user-info {
    display: flex !important;
    flex-direction: column !important;
  }
  #sidebar .sidebar-header {
    justify-content: flex-start !important;
    padding: var(--space-lg) !important;
  }
  #sidebar .nav-item {
    justify-content: flex-start !important;
    padding: 10px var(--space-md) !important;
  }
  #sidebar .sidebar-user {
    justify-content: flex-start !important;
  }
  #main-content {
    margin-left: 0 !important;
  }
}

@media (max-width: 480px) {
  html {
    font-size: 12.5px;
  }

  /* Compress Login Header & Footer to prevent scrollbars */
  .login-header {
    height: 50px !important;
    padding: 0 var(--space-md) !important;
  }
  .login-header-title {
    display: none !important;
  }
  .login-footer {
    padding: var(--space-sm) !important;
    justify-content: center !important;
  }
  .login-footer-left {
    text-align: center !important;
    width: 100% !important;
  }
  .login-footer-center,
  .login-footer-right {
    display: none !important;
  }

  /* Compress App Shell Header */
  .app-header {
    padding: var(--space-xs) var(--space-xs) !important;
  }
  .header-left {
    gap: var(--space-xs) !important;
  }
  .header-right {
    gap: 6px !important;
  }
  .header-breadcrumb {
    max-width: 80px !important;
    font-size: 0.8rem !important;
  }
  .user-avatar-sm {
    width: 28px !important;
    height: 28px !important;
    font-size: 0.7rem !important;
  }
  .notif-bell button {
    width: 32px !important;
    height: 32px !important;
  }
  .notif-count {
    top: 2px !important;
    right: 2px !important;
    font-size: 0.6rem !important;
    padding: 1px 4px !important;
  }

  /* Scale down theme toggle slider */
  .theme-toggle {
    width: 36px !important;
    height: 20px !important;
  }
  .theme-toggle::after {
    width: 14px !important;
    height: 14px !important;
    top: 3px !important;
    left: 3px !important;
  }
  [data-theme="dark"] .theme-toggle::after {
    transform: translateX(16px) !important;
  }
  
  /* Better mobile margins */
  .page-wrapper {
    padding: var(--space-md) var(--space-md) !important;
  }

  /* Dropdown sheets on mobile screen */
  .notif-dropdown,
  .user-dropdown {
    width: calc(100vw - 32px) !important;
    position: fixed !important;
    top: 60px !important;
    left: 16px !important;
    right: 16px !important;
    margin: 0 !important;
    max-width: none !important;
    box-shadow: 0 12px 40px rgba(0, 0, 0, 0.25) !important;
  }
  .kb-card,
  .agent-card {
    padding: var(--space-md) !important;
  }
}

/* Vertical Height Optimization (Prevents scrollbars on short displays) */
@media (max-height: 750px) {
  .login-header {
    height: 55px !important;
  }
  .login-footer {
    padding: var(--space-sm) var(--space-md) !important;
  }
  .login-brand {
    margin-bottom: var(--space-md) !important;
  }
  .login-brand .brand-icon {
    width: 44px !important;
    height: 44px !important;
    font-size: 18px !important;
    margin-bottom: var(--space-xs) !important;
  }
  .login-brand h1 {
    font-size: 1.45rem !important;
  }
  .login-container {
    padding: var(--space-md) !important;
  }
  .login-card {
    padding: var(--space-md) var(--space-lg) !important;
  }
}